Fin
Fin
The first AI agent that delivers human-quality service
The first AI agent that delivers human-quality service
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Knowledge
Fin Al Agent learns everything about your company and product, using all of your knowledge to generate accurate answers.
Actions
Fin personalizes its service for every customer wherever they are, taking actions on their behalf, and adjusting quickly to serve their unique needs.
Behaviour
Fin is reliable, speaks in your tone of voice, and follows your policies and procedures to deliver the best possible customer experience.
Insights
Al-generated insights give you visibility over your entire support organization, so you can trust that Fin is delivering the highest quality support at all times.
Behaviour
Fin is reliable, speaks in your tone of voice, and follows your policies and procedures to deliver the best possible customer experience.
Insights
Al-generated insights give you visibility over your entire support organization, so you can trust that Fin is delivering the highest quality support at all times.
See all capabilities
Learn how Fin works in 60 seconds
Learn how Fin works in 60 seconds
Watch film
Learn how Fin works in 60 seconds
Watch film
Use Fin with Intercom or your existing platform, no migration required
Use Fin with Intercom or your existing platform, no migration required
View demo
Contact sales
INTERCOM
zendesk
salesforce
Works natively on Intercom with no integration required
Delivers high-quality, accurate answers instantly
Manage all the data and content Fin uses in the same place
Handles emails, live chat, SMS, and social
Hands off to your human agents directly in the Inbox
Create powerful drag-and-drop automations with Workflows
See all features
Get the best AI agent on the only AI-first platform
Intercom’s complete AI-first customer service platform is powered by a single connected system, where all your content and data can be managed in one place. The more issues you resolve, the smarter the system gets, and the higher quality service Fin provides.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Zendesk
Fin AI Agent can instantly resolve 54% of your support tickets, emails and messages on Zendesk. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Salesforce
Fin AI Agent can instantly resolve 54% of your support cases, emails and messages on Service Cloud. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
INTERCOM
zendesk
salesforce
Works natively on Intercom with no integration required
Delivers high-quality, accurate answers instantly
Manage all the data and content Fin uses in the same place
Handles emails, live chat, SMS, and social
Hands off to your human agents directly in the Inbox
Create powerful drag-and-drop automations with Workflows
See all features
Get the best AI agent on the only AI-first platform
Intercom’s complete AI-first customer service platform is powered by a single connected system, where all your content and data can be managed in one place. The more issues you resolve, the smarter the system gets, and the higher quality service Fin provides.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Zendesk
Fin AI Agent can instantly resolve 54% of your support tickets, emails and messages on Zendesk. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Salesforce
Fin AI Agent can instantly resolve 54% of your support cases, emails and messages on Service Cloud. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
INTERCOM
zendesk
salesforce
Works natively on Intercom with no integration required
Delivers high-quality, accurate answers instantly
Manage all the data and content Fin uses in the same place
Handles emails, live chat, SMS, and social
Hands off to your human agents directly in the Inbox
Create powerful drag-and-drop automations with Workflows
See all features
Get the best AI agent on the only AI-first platform
Intercom’s complete AI-first customer service platform is powered by a single connected system, where all your content and data can be managed in one place. The more issues you resolve, the smarter the system gets, and the higher quality service Fin provides.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Zendesk
Fin AI Agent can instantly resolve 54% of your support tickets, emails and messages on Zendesk. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
Set up in under 15 minutes
Learns all your support content from Zendesk Guide instantly
Hands off to your team directly in your Zendesk workspace
Handles tickets, emails, live chat, SMS and social
Follows your Zendesk ticket assignment rules
Continue using all your existing Zendesk automations and reports
See all features
Get the best AI agent, and keep your team on Salesforce
Fin AI Agent can instantly resolve 54% of your support cases, emails and messages on Service Cloud. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
SYNTHESIA
Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%.
SYNTHESIA
Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%.
LINKTREE
Within six days, Fin is successfully resolving 42% of conversations. It's truly surpassed my expectations.
DANE BURGESS
Customer Support Director
LINKTREE
Within six days, Fin is successfully resolving 42% of conversations. It's truly surpassed my expectations.
DANE BURGESS
Customer Support Director
DENTAL INTELLIGENCE
97%
Fin CSAT Score
SAM MILLER
Customer Support Operation Manager
DENTAL INTELLIGENCE
97%
Fin CSAT Score
SAM MILLER
Customer Support Operation Manager
SHARESIES
70%
Resolution rate with Fin
RUBY PICTON
Investor Care Lead
SHARESIES
70%
Resolution rate with Fin
RUBY PICTON
Investor Care Lead
Thousands of businesses
have already seen
transformational results
Thousands of businesses
have already seen
transformational results
Thousands of businesses
have already seen
transformational results
Thousands of businesses
have already seen
transformational results
It's official: Fin is the best AI agent on the market
It's official: Fin is the best AI agent on the market
It's official: Fin is the best AI agent on the market
In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
Read the G2 report
Compare Fin
Fin byIntercom
89
89
Fin byIntercom
89
89
MSCopilot
83
83
MSCopilot
83
83
ibm watson
x assist
77
77
ibm watson
x assist
77
77
Zendeskai AGENT
54
54
Zendeskai AGENT
54
54
ada
37
37
ada
37
37
Performance beyond what's humanly possible
Performance beyond what's humanly possible
Performance beyond what's humanly possible
Fin was the first AI agent in customer service, and its record speaks for itself.
Fin resolution rate distribution
Intercom customers using Fin see unparalleled resolution rate performance
Fin Accuracy Rate
Accuracy rate based on internal estimate from manually sampled real-world conversations.
99.9%
Fin Accuracy Rate
Accuracy rate based on internal estimate from manually sampled real-world conversations.
99.9%
Fin Average Resolution Rate over time
Intercom’s AI group runs hundreds of experiments to consistently improve Fin’s resolution rate—meaning you will always get the very best performance.
60%
50%
40%
30%
20%
10%
0%
05/23
01/25
Fin Average Resolution Rate over time
Intercom’s AI group runs hundreds of experiments to consistently improve Fin’s resolution rate—meaning you will always get the very best performance.
60%
50%
40%
30%
20%
10%
0%
05/23
01/25
Guides
Guides
The Al agent buyer's guide: How to make the right choice for your support needs
A comprehensive guide that will help you evaluate different models to choose the right agent.
Read more
Intercom vs Zendesk: Two Al agents put to the test
When we put Fin head-to-head against Zendesk's Al agent, the difference isn't just noticeable - it's remarkable.
Read more
The first 90 days with Al: A 4- step guide to get you started
This 90-day plan will help you successfully implement, and make the most of Al right away.
Read more
Transform fintech customer service with Fin
Boost trust, manage risk and scale securely with an Al agent built for financial services.
Read more
The Al agent buyer's guide: How to make the right choice for your support needs
A comprehensive guide that will help you evaluate different models to choose the right agent.
Read more
Intercom vs Zendesk: Two Al agents put to the test
When we put Fin head-to-head against Zendesk's Al agent, the difference isn't just noticeable - it's remarkable.
Read more
The first 90 days with Al: A 4- step guide to get you started
This 90-day plan will help you successfully implement, and make the most of Al right away.
Read more
Transform fintech customer service with Fin
Boost trust, manage risk and scale securely with an Al agent built for financial services.
Read more
The Al agent buyer's guide: How to make the right choice for your support needs
A comprehensive guide that will help you evaluate different models to choose the right agent.
Read moreRead moreIntercom vs Zendesk: Two Al agents put to the test
When we put Fin head-to-head against Zendesk's Al agent, the difference isn't just noticeable - it's remarkable.
Read moreRead moreThe first 90 days with Al: A 4- step guide to get you started
This 90-day plan will help you successfully implement, and make the most of Al right away.
Read moreRead moreTransform fintech customer service with Fin
Boost trust, manage risk and scale securely with an Al agent built for financial services.
Read moreRead more
Customer stories
Customer stories
Read all stories
“The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate.”
%
Reduction in close time
%
AI Resolution Rate
1/3
Sam Forde
Merchant Support Manager at Zapiet
“The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate.”
%
Reduction in close time
%
AI Resolution Rate
1/3
Sam Forde
Merchant Support Manager at Zapiet
“The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate.”
%
Reduction in close time
%
AI Resolution Rate
1/3
Sam Forde
Merchant Support Manager at Zapiet
Fin AI Agent on your existing help desk
Works with Zendesk, Salesforce and more.
Just $0.99 per resolution
Just $0.99 per resolution
View pricing
View pricing
Fin AI Agent + Intercom's Customer Service Platform
+ $0.99 per resolution with a 14 day free-trial.
From $29/seat
per month
From $29/seat
per month
View pricing
View pricing
Free your team Hire Fin today
Free your team Hire Fin today
View demo
Start free trial
Use cases
For customers
For customers
for support agents
for support agents
for support leaders
for support leaders
Company size
early stage
early stage
Partner programs
Service partner program
Service partner program
app partner program
app partner program
Industries
Financial services
Financial services
e-commerce
e-commerce
software and technology
software and technology
healthcare
healthcare
Features
Fin ai agent
Fin ai agent
omnichannel
omnichannel
help center
help center
inbox
inbox
copilot
copilot
tickets
tickets
ai insight & reporting
ai insight & reporting
workflows
workflows
apps and integrations
apps and integrations
outbound
outbound
phone
phone
knowledge hub
knowledge hub
Customers
anthropic
anthropic
synthesia
synthesia
lightspeed
lightspeed
nuuly
nuuly
fundrise
fundrise
mebit
mebit
coda
coda
atlassian
atlassian
Retention.com
Retention.com
spendesk
spendesk
frends
frends
Company
about
about
customers
customers
community forum
community forum
careers
careers
newsroom
newsroom
contact us
contact us
status
status
Resources
blog
blog
watch a demo
watch a demo
academy
academy
events
events
product changes
product changes
app store
app store
docs
docs
developers
developers
books and guides
books and guides
services
services
Terms
Terms
Privacy
Privacy
Security
Security
Your privacy choices
Product
Resources
Pricing
Contact sales
Sign in
View demo
Start free trial
Product
Resources
Pricing
Contact sales
Sign in
View demo
Start free trial
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. Get a free remix
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intercom.com
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